Shipping & Returns

Shipping and Delivery

Shipping Rates

Shipping is based on UPS shipping rates, delivered in the continental USA. Exceptions apply where indicated. UPS ground rates will apply to those items and can be viewed during checkout, prior to confirming your order.

For orders outside the continental USA, please add the items that you would like to the cart and enter your address at checkout. We will then prepare a shipping quote for you to approve.

Fast Delivery

Most

orders are shipped within one-two business days through UPS or USPS. Large items may have longer delivery time as indicated by the product detail.

Sales Tax

Sales tax applies The amount of tax charged depends upon many factors, including the location the item ships from, type of item purchased, and destination of shipment.
Therapy Nook LLC charges sales tax in all U.S. states except Delaware, Montana, New Hampshire and Oregon (these states don’t have a sales tax.)
If you are a tax-exempt organization, please billing@therapynookllc.com.

Hassle-Free Returns

Our goal is 100% customer satisfaction. To make a return, please follow these easy steps within 30 days for a full refund. Returned items must be new and unused, in the original packaging.

**Larger items from our website, including, but not limited to gym mats, gym equipment, swings etc. are subject to a 25% Re-Stocking Fee.

Online Purchase Returns

  1. Request a Return Authorization Number from returns@therapynookllc.com or call (908) 967-2421. Briefly describe why you are returning the item(s) to help us track any issues.
  2. We will email you a return label.
  3. Ship the item(s) to the address provided, properly packed to arrived in good condition. Include your name, address, and authorization number on the outside of the box.
  4. We refund your purchase once we receive the item in good, salable condition. You will receive a refund up to 4-5 business days from when we receive the item.

In-Store Purchase Return

To receive a full refund, item must be returned within 30 days of purchase with original receipt.After 30 days of purchase, store credit will be issued. Returned items must be new and unused, in the original packaging. You will receive a refund up to 4-5 business days from when we receive the item.

**Please note: Sale items are not returnable.